Get in Touch
Questions, corrections, press inquiries, and privacy requests are welcome here. This is a small editorial team, so responses may take a little time and the scope of help is focused on site content rather than order support.
Reach the team at help@shibuicool.com. Typical response time is within 2 business days, though individual experiences may differ.
Business Entity
Shibui Cool
9 The Ridge.
Blackburn.
Victoria.
Australia.
What We Cannot Help With
- Order status updates — please contact the brand or retailer where the purchase was made.
- Refund requests — these are handled by the brand or retailer where the item was purchased.
- Shipping problems — the merchant or retailer should address those directly.
- Technical issues with a product — the brand’s support team is the right contact for product-specific troubleshooting.